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I was at level 350 when i reset my phone. I was not connected to facebook. How can i get my game progress back? Game ID - 5988345281
In our Kingdom there are players from all over the world and from all walks of life. You might be a new to the game or you have been conquering tricky levels for years.
One thing however is for sure: You do not want to lose your levels.
Whether you would drop your phone in the bath or fancy changing hardware, rest assured King has your game progress safe and sound. That is if you have the game saved either through your Facebook or Kingdom account.
The option on saving the game through Facebook is presented right away when you open your game app. It's very simple, just be sure to connect the game to the correct Facebook account!
If rather play connected to Kingdom, you can find the option from the in-game settings.
Now you might come across issues with retrieving your saved levels. Either on a new device or on your current one. As there are different device types, there are different tips and tricks to get you back on track.
Select this option if you are playing on an Android device
Select this option if you are playing on an Apple device
If you're moving onto a new device make sure to check out our tips here on how to do it successfully.
If you have not saved the game, unfortunately it won't be recorded on our servers which means we can't bring the lost top scores back to you.
What we suggest is that you connect the game to either Facebook or Kingdom now, play a level and make your way to us through here and we'll try to help you out the best we can. Please be sure to select "Problems with my Game" and then "Game didn't save"
Now you're all set and ready to go!
Hi everyone! Welcome to the community. Please see this blog here for the steps to follow if you have lost some of your progress. The Blog includes lots of steps on how to fix this problem yourself :-)
If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact.
Many thanks
@cezdiamond I'm having the same issue - I connected with facebook to try to save my progress and I went all the way back to level 845! I had just made it to level 1500 before. Can you help me with this? Thank you!!
@cezdiamond can you help me with this still? I didn't have an email address or facebook connected, but was at level 705. Thanks!
This just happened to me. I had a previous FB account that I deleted because it got hacked and re-activated an old FB account that I’m now using. I don’t believe I ever logged in with an email. I went back to level 33 and I was passed level 1800. Please help
Hi
I changed my iPhone but the iCloud backup hasn’t restored my level
I have gone from 3100 back to 1
Can you help please
I was on level 1688 and tried to log onto Facebook to save my levels (as I was resetting my phone and iTunes was not allowing me to backup) but it reset my levels back to about level 400. I didn’t have a kingdom account so I can not get my levels back as discussed above.
Is there a way I can get my levels back now that I have a kingdom account?
@Cezdiamon could you help me too please? I wasn't connected to Facebook or signed up by email!
Hi Cristina and Chandra- I will send you both messages :-)
I am not logged in with facebook at all, never was.
Log out of Facebook on your device. When you go into Candy Crush use the same email account that you use to log into Facebook. Type in your password. It will take you to a log in with Facebook screen. Log in and it takes you to candy crush at your present level. At least it did for me.
I am playing the game on windows without any login or facebook link. Today I've seen a message to enter email and password and in such case, the game would not "forget" my progress. When I did so, it put me on a level 1 (it actually DID FORGET my progress). If I sign out and try again, again I am on level 1. Any solution?
@cezdiamond
Same problem here. Help, please. I got a new phone and was sent back to level 1. I was at level 1266 and had 59 gold bars and hundreds of boosters.
Please can someone help with the no account error not sure why it is not working.
Thanks
Hello there, I seem to have the same problem as everyone here. I don't know how to recover my 840++ level when I try to sync everything together through Facebook on my new device. I'm sorry but is there any way to recover it, please?
help... have the same problem.. lost my level.. pls thanku
@CezdiamondI have the same issue. I lost my level 1412 progress when I was trying to move progress to new device by connecting to facebook. The old phone said all progress synced, but then when I connected to Facebook on the new device, it started syncing level 1 with my account! So now I've lost all progress! Please help. Thanks
@Cezdiamond
I have the same issue. I lost my level 1412 progress when I was trying to move progress to new device by connecting to facebook. The old phone said all progress synced, but then when I connected to Facebook on the new device, it started syncing level 1 with my account! So now I've lost all progress! Please help.
Hi. I've changed device some time ago and was on about lvl 300. I can't seem to recover the progress when logging in through facebook or with an email.Would be grateful for assistance
Hi. I've changed device some time ago and was on about lvl 300. I can't seem to recover the progress when logging in through facebook or with an email.
Would be grateful for assistance
I have the same issue.. not registered by email and have lost my progress from about 1485 when I sync with Facebook it takes me back to level 1. ☹️
@Cezdiamon can you please help me too? This isn't happening to me but to my mom. She wasn't connected to facebook or signed up by email either. This was in candy crush soda saga
Hi @Cezdiamon, can you send me a message too? I was at level 480, and all my levels synced back to1 and lost all my progress after signing in with my facebook account.. Thanks
Due to a wrong advice by the Apple Store in Amsterdam, I went suddenly down from level 2345 to level 1. The apple worker from the Genius (!) Bar could not fix it. Thus, I sent via Candy Crush a message to KING asking for help. As a response I only got a standard message telling me to go to the King Care Community. I can see there that I am not the only one with the problem of a wrong synchronization with Facebook and KING account. I would like to get a personalized message from KING telling me that they will take me back to level 2345. Please give me a positive reaction to case number 8414962379.
Thanks, Guido
@Cezdiamon Same problem here! Please, help!
I have sent you all messages, please reply if you still need a hand!
@cezdiamond I haven't received your message, and I still need a hand.... I lost all levels
Hi @Cezdiamon, can you send me a message too? Ive lost all my progress after signing in with my facebook account.. thanks!
Due to a wrong advice by the Apple Store in Amsterdam, I went suddenly down from level 2345 to level 1. The apple worker from the Genius (!) Bar could not fix it. Thus, I sent via Candy Crush a message to KING asking for help. As a response I only got a standard message telling me to go to the King Care Community. I can see there that I am not the only one with the problem of a wrong synchronization with Facebook and KING account. I would like to get a personalized message from KING telling me that they will take me back to level 2345. Please give me a positive reaction to case number 8414962379.Thanks, Guido
@cezdiamond I have received messages in none of the 3 games mentioned above.
Hi everyone- Please note that the messages are found on the King Care site and not in your mobile games :-)
Please let me know if you are having a problem locating it.
Thanks!
Hello. I was 400 plus levels when I updated Candy Crush Saga and it made me go back to level one. Can you please restore my levels? Email is happylucky727@gmail.com
Hi Bell- I have sent you a private message through King Care :-)
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