how to restore all the level progress in candy crush saga.I was not connected to facebook.

Amy_Jeschke

Hi, I also am having a problem like this. I have years worth of gameplay under my belt. Last night, I was noticing that the game was telling me I wasn’t connected to Facebook. So I tried to login, and it wiped all of my data. I am now back to level 1 with none of the gold bars or saved up items (bombs, Swedish fish, etc) I used to have. I can’t remember what level I was on, but it was somewhere in the 1500-2000 range. Please help, this is extremely disappointing!

SL-2

I have the same problem. I have been playing Candy Crush Saga on my iPhone X close to level 2500. It prompted me to log into Facebook. I tried to log into my regular account, but the app forced me to log into an older account. Now, when I log into EITHER account I don't see my latest progress..one is 2370 and the other is 51. Help! 

Chloe-4

I have the same problem too. I've been playing the game on my laptop and have already reached level 1200++ almost 1300, but after my device restart, I'm now back to level 1. I'm not login to my facebook account and when I type my email address, it shows that the user does not exist. Please help!

CandyKing-2

Hi, I have the same problem. Didn't register with FB, only with GooglePlay. Suddenly back to level 1, and when I try to log in with my GooglePlay email it says account doesn't exist

Sim-4

Hi @Cezdiamon, can you send me a message too? I was at a high level I think at around 400 , and all my levels synced back to 1 and lost all my progress after signing in with my facebook account .... Also note that i didn't even logged in by my email id ever.... Thanks

Bigjon01

Good morning @Cezdiamon, I too lost my progress of approx. level 1150. Can you please help me. I tried all of the email addresses I could have used with no luck.

Kristina_SN

Hello, could you please help me to restore my progress. I was at level 940 and suddenly I am at level 1 and not able to log in with email. I haven't logged in with facebook. And dont remember logging in with email. Thanks

Arthurlam3

I was at level 494 and "synced" to facebook as backup.  However, once changed to new iPhone and logged in, I am on level 6.  Please help!

Cezdiamond

Hi everyone!  Welcome to the community. Please see this blog here for the steps to follow if you have lost some of your progress. The Blog includes lots of steps on how to fix this problem yourself :-)

If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact.

Many thanks

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