I can't get any lives that friends send me. How can I get the white envelope back?

Jgrossk@gmail.co

I get many lives each day from friends and I have NOT been able to get them for months.  I do NOT have that white envelope on the upper right side.  How do I get that back?

Randle

Hey, check if your Facebook settings are correct. Here's explained how and where you can do this

https://care.king.com/en/candy-crush-saga/ticket-request-is-not-working-from-935-to-936

ផ្កាយ_កូន_មាន់_952

Don't give

sbswearingen

I still cannot see the friends gift / receive envelops or button. The "Score and Progression Synch" arrows cannot be used. It says "You have already synched your progress" 

sbswearingen

FYI - I noticed at the beginning of the game if you do NOT click to "accept" button to accept/ send the gift  - the envelope (top right) will stay up there for one game  - - - but if you do not use the lives (etc.) given to you, they will disappear on the PC/facebook (ugh annoying)