i'm not getting the prizes from collecting the sugar cubes in Candy Crush

Marianne

how do i get the prizes from collecting sugar cubes.  I'm collecting the candies with the 'C' and i get a little cartoon when I reach the quota showing the prizes that I dont get.   And the quota keeps increasing  :-(

Marianne

I see the conveyor belt and the gift.  But how do i get the gift to use it?

StuckInATree

I see the conveyor belt and the gift.  But how do i get the gift to use it?

Normally if you tap on the present itself it should open up and show you whats inside.