Candy Crush freezes

Cortneylenee

Candy Crush keeps freezing in between levels, when it shows the presents on a conveyor belt. Doesn't matter if I pass or what level I'm on; I have to exit the game and reopen to play again. Playing on iOS. 

Crusher18

Hi Cortneylenee! Make sure that your device is compatible- http://candycrushsaga.com/help/en

If all is OK then try these two steps it should fix your problem, 

1-  Force close all apps and restart your device: http://support.apple.com/en-us/HT201559 

2-  Check for any updates for your device and apps (including Facebook if you play while connected): https://www.youtube.com/watch?v=fz14wv4PXVg&list=PLPuPYFBmUXIltYQEsE5oz5vAKmOCO5coK&index=1

Papa_Pear

Test

Jody_Martin

Hi Cortneylenee! Make sure that your device is compatible- http://candycrushsaga.com/help/en

If all is OK then try these two steps it should fix your problem, 

1-  Force close all apps and restart your device: http://support.apple.com/en-us/HT201559 

2-  Check for any updates for your device and apps (including Facebook if you play while connected): https://www.youtube.com/watch?v=fz14wv4PXVg&list=PLPuPYFBmUXIltYQEsE5oz5vAKmOCO5coK&index=1

This is not a device issue since it happens on multiple devices. This was not happening to me before the update on 6/5

Frogbottle

I had this problem and updating to the latest iOS update sorted it. 

Crusher18

Hey all! Good news as the problem should be resolved now.