Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Level 1
Just finished level 635. Unable to purchase new episode. Get this message:"Purchase failed. No money was removed from your account". I tried and was able to buy other items, just not new episode.
I think this issue has been arranged now? It was just a temporary problem from what I saw, maybe a problem connecting to the game servers. Have you tried recently, see if its working now. Maybe even check your mobile account, check all the details are correct in there.