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the parcel has dropped but not allowing me to collect them screen freezes and cannot continue playing
I am really sorry to hear that you have had this unpleasant experience. Thanks for highlighting this we will investigate this for you.
I have the same problem, also! Have to close the app and restart the game again. Terribly frustrating. Cannot find an answer anywhere
My still freezes!! This is not solved and I have the latest version. King will not respond to me either!!
I have the same problem,
This is not solved!
Same thing has started happening to me
Same here. I'm in level 510 and playing on my iPad. The only solution to fix the bug is to restart my game everytime by killing it in the app list and then opening it again. Like other members already said, this bug is obviously not fixed yet, so I don't agree with the status "Solved" and will make my own question.
I have the same problem, but only on my Kindle Fire. The Amazon help people walked me through rebooting the app, but then I lost all my boosters. Very frustrated.
I have started having the same problem this afternoon too, on my phone. The only way to get the game back is to restart my phone then I can collect more drops but the prize still doesn't release and the game freezes.
Oh and I don't know why this is marked as solved, it's obviously not
It's happening to me as well. Glad to know I' m not alone.
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Hola por que no hacen más divertida la aplicación y nos pagan por juego en efectivo
hi How I can pass level 290 It is so hard Please supporting me
Please recover my progress level after reset my phone
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
I got a new phone and I've lost all of my history. I was on level 6,658. How do I get that back?
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
