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Sugar drop not releasing awards

Michael_Rice

the parcel has dropped but not allowing me to collect them screen freezes and cannot continue playing

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Cezdiamond

I am really sorry to hear that you have had this unpleasant experience. Thanks for highlighting this we will investigate this for you.

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MutantOctopus

I am really sorry to hear that you have had this unpleasant experience. Thanks for highlighting this we will investigate this for you.

I have the exact same problem on this end. Every time I finish a stage I need to reboot the app! Fix it please!

Gobucks66

I have the same problem, also! Have to close the app and restart the game again. Terribly frustrating. Cannot find an answer anywhere

Travis&ShannaG

My still freezes!! This is not solved and I have the latest version. King will not respond to me either!!

icantnot

I am really sorry to hear that you have had this unpleasant experience. Thanks for highlighting this we will investigate this for you.

In what language does "I will investigate this for you", translate to "solved"?! I see numerous complaints about this exact issue, dating back to more than a month ago, but this is the only one I see that is "solved", but it certainly is NOT! When I contact King about it, I get no help, just an automated email suggesting I come here. Yeah, THAT helped!

B.b._Kwan

I have the same problem,

Boogie221

This is not solved!

tea4oneor2

I am really sorry to hear that you have had this unpleasant experience. Thanks for highlighting this we will investigate this for you.

I'm having this issue as well and it is extremely frustrating. The only thing that I have found that gets me out of the "Candy Factory" screen is restarting my Kindle, after every single play! Let's just say I spend more time restarting my kindle than I do actually playing the game.

Mittens

Same thing has started happening to me

Mart

Same here. I'm in level 510 and playing on my iPad. The only solution to fix the bug is to restart my game everytime by killing it in the app list and then opening it again. Like other members already said, this bug is obviously not fixed yet, so I don't agree with the status "Solved" and will make my own question.

Dale_Bridson

I have the same problem, but only on my Kindle Fire. The Amazon help people walked me through rebooting the app, but then I lost all my boosters. Very frustrated.

MsM

I have started having the same problem this afternoon too, on my phone. The only way to get the game back is to restart my phone then I can collect more drops but the prize still doesn't release and the game freezes.

Oh and I don't know why this is marked as solved, it's obviously not

LisaB333

It's happening to me as well. Glad to know I' m not alone.

Shezu

I am really sorry to hear that you have had this unpleasant experience. Thanks for highlighting this we will investigate this for you.

Same issue here. The screen automatically switches to the claim page but nothing works on it. There's no way out of it on the Kindle Fire so don't know what to do...

Cezdiamond

I am really sorry to hear that you have had this unpleasant experience. Thanks for highlighting this we will investigate this for you.