Stuck on Level 855

Katrina_Calvin_

Hello,

Will there be an update on Candy Crush Saga anytime soon? I have been stuck on the same level for over a month now; however, it seems like the game doesn't recognize me anymore. I have uninstalled the game and installed it back; I have logged off of Facebook and logged back in to see if that helps and all of my attempts have failed. When I play, my picture doesn't pop up anymore and when I click to see what friends of mine have beaten the level, my little blue icon that says "me" can't be highlighted. I'm at a loss. I want to continue playing but at this point, I'm stuck.

Thank you,

Katrina

Crusher18

Hey Katrina, it sounds like the game isn't connecting to Facebook properly. Watch this video with some troubleshooting guides, it may help resolve the issue:

https://www.youtube.com/watch?v=bIYE7aW5jcE

Let me know how you get on  

Katrina_Calvin_

Hey Katrina, it sounds like the game isn't connecting to Facebook properly. Watch this video with some troubleshooting guides, it may help resolve the issue:

https://www.youtube.com/watch?v=bIYE7aW5jcE

Let me know how you get on  

Hello Crusher18. Thank you for the help but none of the steps in the video helped. I even forced stop and cleared my cache and none of that helped me. It's the same on both my tablet and phone