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I have exactly the same problem as by the looks of things so do a lot of other people. I tried what you suggested and it made no difference. I'd like to know what's going on too.Hey Dianne, I answered a similar question for someone else recently. I think the answer may help you out too- let me know how you get on.
https://care.king.com/en/candy-crush-saga/why-candy-crush-not-contonuing-in-loading