Candy Crush won't load

Jodubs77

For the last week, When I  try to load Candy Crush on my iPhone 5S it tries loading for a few seconds and then shuts down and goes back to the phone home screen. I tried turning the phone off and on and it didn't fix the issue. I'm concerned about deleting the app and reloading in case I lose the history.

Crusher18

Hey Jodubs77 I know a few things that you could try, give them a go and let us know how you get on.                                                                                                                               Force close all apps and restart your device: http://support.apple.com/en-us/HT201559 

Please check for any updates for your device and apps: https://www.youtube.com/watch?v=fz14wv4PXVg As a last resort try reinstalling the game however before deleting the app make sure that all of your progress is backed up. If you usually play connected to Facebook then make sure the last level you played was whilst you were Facebook connected.

Let's get you back crushing those Candies

Crusher18

Hey Jodubs77 I know a few things that you could try, give them a go and let us know how you get on.                                                                                                                               Force close all apps and restart your device: http://support.apple.com/en-us/HT201559 

Please check for any updates for your device and apps: https://www.youtube.com/watch?v=fz14wv4PXVg As a last resort try reinstalling the game however before deleting the app make sure that all of your progress is backed up. If you usually play connected to Facebook then make sure the last level you played was whilst you were Facebook connected.

Let's get you back crushing those Candies