Cannot claim gift prizes

Ladybug2659

Why can't I claim a prize on any of the 324. 325 levels and up? The claim gift button does not work on IPad?? Screen continually freezes! 

Wunderbaum

Hi Ladybug2659!

Which version of the game do you have installed? I suggest you update to the latest version here: https://itunes.apple.com/en/app/candy-crush-saga/id553834731?mt=8

Cheers :-)

CMockensturm

I have the same problem. My game is updated.