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Cannot claim gift prizes

Why can't I claim a prize on any of the 324. 325 levels and up? The claim gift button does not work on IPad?? Screen continually freezes!

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I have the same problem. My game is updated.

Hi Ladybug2659!

Which version of the game do you have installed? I suggest you update to the latest version here: https://itunes.apple.com/en/app/candy-crush-saga/id553834731?mt=8

Cheers :-)

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