Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

why does the game freeze at the sugar drop screen after each game?

After EVERY game, the sugar drop summary screen pops up and it freezes. Doesn't allow me to collect any of the "rewards" for the sugar drops earned, and I am having to reboot my phone after every game or uninstall/install candy crush on my phone. Please advise

Describe your question in more detail here (at least 80 characters please)

Accepted answers

All comments

Coop_

I believe this problem happens because when you hit the bonus screen for a sugar drop level, you need to be connected to the WIFI. Seems to freeze when on standalone, most probably because the game is trying to contact a server online and if no WIFI is present it just stalls. King need to figure out how to manage this feature remotely.
Edit: Just tested my theory. Ipad at work was standalone and was freezing at the reward screen constantly. Tethered it to my phone so it had WIFI and it worked like a charm. This feature requires WIFI and King need to find a workable solution to bypass the needs for WIFI because presently it makes the game very non user friendly if using it for extended periods without WIFI like a flight for example.

I'm on wifi and it still freezes for me.

JoanH07

Ah, if only it was that simple. No, my screen froze when I was connected. I would understand if this function didn't work without WIFI but that's not the issue here. After my last post here my game unfroze for a few rounds of play and then froze up again. Now it seems to be working again. We will see what the future holds.

I notice that since the last Candy Crush update this problem has been mentioned many times by many people both on this forum and in the review section on the app site. Some people have mentioned the problem over the past few days, since my own issues have resolved. So clearly this is one of those hit and miss things that isn't affecting everyone and is affecting different people at different times. But the problem is real and unfortunately it's not simply related to whether or not one is connected to the Internet.

Dave_Fuller

I believe this problem happens because when you hit the bonus screen for a sugar drop level, you need to be connected to the WIFI. Seems to freeze when on standalone, most probably because the game is trying to contact a server online and if no WIFI is present it just stalls. King need to figure out how to manage this feature remotely.

Edit: Just tested my theory. Ipad at work was standalone and was freezing at the reward screen constantly. Tethered it to my phone so it had WIFI and it worked like a charm. This feature requires WIFI and King need to find a workable solution to bypass the needs for WIFI because presently it makes the game very non user friendly if using it for extended periods without WIFI like a flight for example.

JoanH07

So here's the latest. Last night I went into the game and the candy track showed that I had 8 hours before I could collect candies again. I played a few games...no candy dispenser, nothing stuck. The problem appeared to be fixed, except that I was never credited for the bonuses I'd earned prior to the dispenser being stuck, and despite not being able to collect any candies for several days, I was put onto the 8 hour cool down. Oh well. This morning I signed on and found the welcoming message that I could get back onto the candy track and start collecting candies again. Great! I was eager to see if the dispenser would actually work. So I click to start a game, and immediately the candy track comes up, showing that I'm on cool down and can't collect candies for 8 hours. What???

This is obviously not working!!! We'll see what happens in another 8 hours but I'm placing my bets that I'll again go from one 8 hour cool down straight into another 8 hour cool down, without being able to play/collect candies in between.

Travis&ShannaG

I am having the same problem and I'm updated to latest version!! I'm not getting any of my prizes, it just freezes and I have to get out of game and reload!! Help

JoanH07

Same problem here and yes, I have the most recent version. In fact I didn't have this problem until I downloaded the most recent version. So now I'm stuck without the bonuses I've earned. Since I reached the maximum number of candies, my 8 hour hold should have started but it hasn't either... so I won't be able to begin to earn new candies when At the time I should be able to. FIX THIS, King! (Although of course I will lose the unclaimed bonuses if you fix this and I have to download a new version, right?)

CMockensturm

I have the same problem. My game is updated.

Wunderbaum

Hi Laura!

Which version of the game do you have installed? I suggest you update to the latest version here:

https://itunes.apple.com/en/app/candy-crush-saga/id553834731?mt=8 or

https://play.google.com/store/apps/details?id=com.king.candycrushsaga&hl=en

Cheers :-)

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Wunderbaum

Hi Laura!

Which version of the game do you have installed? I suggest you update to the latest version here:

https://itunes.apple.com/en/app/candy-crush-saga/id553834731?mt=8 or

https://play.google.com/store/apps/details?id=com.king.candycrushsaga&hl=en

Cheers :-)

CMockensturm

I have the same problem. My game is updated.

JoanH07

Travis&ShannaG

I am having the same problem and I'm updated to latest version!! I'm not getting any of my prizes, it just freezes and I have to get out of game and reload!! Help

I believe this problem happens because when you hit the bonus screen for a sugar drop level, you need to be connected to the WIFI. Seems to freeze when on standalone, most probably because the game is trying to contact a server online and if no WIFI is present it just stalls. King need to figure out how to manage this feature remotely.
Edit: Just tested my theory. Ipad at work was standalone and was freezing at the reward screen constantly. Tethered it to my phone so it had WIFI and it worked like a charm. This feature requires WIFI and King need to find a workable solution to bypass the needs for WIFI because presently it makes the game very non user friendly if using it for extended periods without WIFI like a flight for example.

I'm on wifi and it still freezes for me.

How i get my reward?
Pins collection i finish it I didn't received my reward.
Dinero
Hola por que no hacen más divertida la aplicación y nos pagan por juego en efectivo
Pass 290
hi How I can pass level 290 It is so hard Please supporting me
Recover my progress level
Please recover my progress level after reset my phone
Most of the time my game is disconnected
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…