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It has been 2 months now, and I haven't improved beyond 960+, don't remember exact level anymore.
I am sure I am not alone, but it has been 2 months now.
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Hi Hio, you play this on PC? Or does the same happen when you play on mobile? Check out this answer here on the site https://care.king.com/en/candy-crush-saga/loading-issues-252931309
There's also this troubleshooting video https://www.youtube.com/watch?v=OESCE4Jj2tU