Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Cannot restore game.

I had to reset my iphone and I am unable to restore my Candy Crush game. I was able to restore my Candy Crush Soda game, but not this one. Please assist me with this issue. I have in-app purchases so I would like to be able to get back to the correct level.

Accepted answers

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Crusher18

Were these Boosters that you won or ones that you had purchased?

kdanas

Hey Kdanas- on the game home page in the bottom left side you will find the Settings and in the settings there is an option to "Restore Purchases" any Boosters that you have bought should be in your account again
Were you playing while connected to Facebook or to the Kingdom?

I've tried the restore purchases and that still does not work. I was not connected to Facebook, but was connected to the Kingdom or at least I thought I was.

kdanas

I've tried the restore purchases and that still does not work. I was not connected to Facebook, but was connected to the Kingdom or at least I thought I was.

Crusher18

Hey Kdanas- on the game home page in the bottom left side you will find the Settings and in the settings there is an option to "Restore Purchases" any Boosters that you have bought should be in your account again

Were you playing while connected to Facebook or to the Kingdom?

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Accepted answers

All comments

Crusher18

Were you playing while connected to Facebook or to the Kingdom?

kdanas

I've tried the restore purchases and that still does not work. I was not connected to Facebook, but was connected to the Kingdom or at least I thought I was.

kdanas

Hey Kdanas- on the game home page in the bottom left side you will find the Settings and in the settings there is an option to "Restore Purchases" any Boosters that you have bought should be in your account again
Were you playing while connected to Facebook or to the Kingdom?

I've tried the restore purchases and that still does not work. I was not connected to Facebook, but was connected to the Kingdom or at least I thought I was.

Crusher18

Were these Boosters that you won or ones that you had purchased?

Candy Crush unwrapped
Why is not showing the Candy Crush unwrapped for me? This is my ID 1541558145 and i am from brazil. Help pls
non sta funzionando il gioco
non mi fa accumulare i premi
Bye bye candy crush
after playing CC for a decade I am deleting my account too Honestly Honestly the levels are too hard unless you spend money There should be more incentive for loyalty
Booster
how to pass level 18332 and you guys stop the booster and the extra moves and my son ahead of me in the game and he still gets the extra move and boosters
Update
Is there a game update available in the game and community?

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…