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Payment failure but money taken anyway!!!

Jen_Reinfried
Jen_Reinfried Posts: 3

Level 1
in Support

Hello,

Just now I was playing a Candy Crush level and made a purchase of the starter pack when prompted when I failed the level. It was $5.99 and it said payment successful. The next screen then said payment failed, you have not been charged any money. I tried it again and had the same issue. I then got two emails saying BOTH $5.99 charges have been charged to my PayPal account! I had to quit the level and couldn't continue to try to beat it as my items purchased never showed up, and now I'm out TWO charges of $5.99 each! Please help me, I would like one or both of these refunded since neither worked while I was playing, and I definitely didn't want two!!!!!

Answers

  • MarkHawk
    MarkHawk Posts: 4,061

    Hi Jen,

    Thanks for getting back to us with the requested details so we can solve this matter.

  • Jen_Reinfried
    Jen_Reinfried Posts: 3

    Level 1

    I have not been refunded yet! What is going on?

  • Jen_Reinfried
    Jen_Reinfried Posts: 3

    Level 1

    Hi Jen,

    Thanks for getting back to us with the requested details so we can solve this matter.

    I have not been refunded yet! What is going on? Please update me on this issue.
  • fredschll
    fredschll Posts: 1

    Level 1

    I paid for 250 gold bars and never received them. I got an error upon payment, but when I went to my bank account I noticed that the purchase went thru. I want my money back or my credit ASAP. I contacted Facebook and all they will do is acknowledge that the payment was successful. Same thing happened to me.

  • Ashly_P._Garcia
    Ashly_P._Garcia Posts: 3

    Level 1

    Hi Jen,

    Thanks for getting back to us with the requested details so we can solve this matter.

    i need help Unsuccessful Payment but when I checked my debit card, it appears that it was paid . it charge me 89
  • Tallas
    Tallas Posts: 1

    Level 1
    My payment was done but didn’t receive the benefit. I bought some movements and didn’t receive them 
  • firebombmarkus
    firebombmarkus Posts: 13,104
    Hi @Tallas and welcome to our adorable Community 😊 I am sorry this happened to you but don't worry, we can solve this together. Just follow the link below and you will see several options what to do when your purchase goes wrong. I hope this will help you. Have a wonderful day 🤗

    https://community.king.com/en/bubble-witch-saga/discussion/246225/something-went-wrong-with-your-purchase

Hey! Would you like to give us your opinion?

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