When collecting sugar drops and have enough the present drops but does not open. I am then frozen.

Tammy_Champagne

I am on an ipad and connected to the internet. I need to shut down the ipad and turn back on.

Wunderbaum

Hi Tammy!

I have seen other threads describing the same issue that you are experiencing.

I suggest you play on Facebook until the next version of the game is released: https://itunes.apple.com/en/app/candy-crush-saga/id553834731?mt=8

Cheers :-)