Candy Crush Saga

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Windows 10 on PC/laptop runs Candy Crush Saga but you can't see jelly squares.

PollyAnny

When you crush the jelly square using some random move the animation is visible but not the original graphics.

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Kat_Smith

i don't have an answer but I having the same problem with windows ten on my pc with candy crush and soda plz some one give us the answer to fix this ty

MaxLabelle

Same card, same issue for me

Debee

Thank you all for taking the time to highlight this issue.
Our Candy Crush team has been investigating this issue and they request some more information about your graphic card/driver. In order to get it please do the following:
1) Click start
2) Type dxdiag and press enter
3) Go to the Display tab and check the Name property.
Thank you all for your patience and understanding.

I'm having the exact same problem. Same problem same graphic card. Mobile Intel(R) 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1) I will much appreciate a fix to the problem. It's become quite frustrating playing Candy Crush when you cannot see any jellies.

empress48

Thank you all for taking the time to highlight this issue.
Our Candy Crush team has been investigating this issue and they request some more information about your graphic card/driver. In order to get it please do the following:
1) Click start
2) Type dxdiag and press enter
3) Go to the Display tab and check the Name property.
Thank you all for your patience and understanding.

Same problem, same card.Mobile Intel(R) 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1)

HelenP353

Thank you all for taking the time to highlight this issue.
Our Candy Crush team has been investigating this issue and they request some more information about your graphic card/driver. In order to get it please do the following:
1) Click start
2) Type dxdiag and press enter
3) Go to the Display tab and check the Name property.
Thank you all for your patience and understanding.

Card name: Mobile Intel(R) 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1)

Cezdiamond

Thank you all for taking the time to highlight this issue.

Our Candy Crush team has been investigating this issue and they request some more information about your graphic card/driver. In order to get it please do the following:

1) Click start

2) Type dxdiag and press enter

3) Go to the Display tab and check the Name property.

Thank you all for your patience and understanding.

trybillie

Same problem, win 10 when loaded changes to a black screen. while playing the only thing you can see is the candy. Any special things such as jelly squares cannot be seen therefore its almost impossible to clear any of those screens. Help!

Crusher18

Hey PollyAnny- I don't have Windows10 yet :-( Are you able to upload a picture for us, so that we can take a look? Thanks

Accepted answers

All comments

Crusher18

Hey PollyAnny- I don't have Windows10 yet :-( Are you able to upload a picture for us, so that we can take a look? Thanks

trybillie

Cezdiamond

Thank you all for taking the time to highlight this issue.

Our Candy Crush team has been investigating this issue and they request some more information about your graphic card/driver. In order to get it please do the following:

1) Click start

2) Type dxdiag and press enter

3) Go to the Display tab and check the Name property.

Thank you all for your patience and understanding.

HelenP353

Thank you all for taking the time to highlight this issue.
Our Candy Crush team has been investigating this issue and they request some more information about your graphic card/driver. In order to get it please do the following:
1) Click start
2) Type dxdiag and press enter
3) Go to the Display tab and check the Name property.
Thank you all for your patience and understanding.

Card name: Mobile Intel(R) 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1)

empress48

Thank you all for taking the time to highlight this issue.
Our Candy Crush team has been investigating this issue and they request some more information about your graphic card/driver. In order to get it please do the following:
1) Click start
2) Type dxdiag and press enter
3) Go to the Display tab and check the Name property.
Thank you all for your patience and understanding.

Same problem, same card.Mobile Intel(R) 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1)

Debee

Thank you all for taking the time to highlight this issue.
Our Candy Crush team has been investigating this issue and they request some more information about your graphic card/driver. In order to get it please do the following:
1) Click start
2) Type dxdiag and press enter
3) Go to the Display tab and check the Name property.
Thank you all for your patience and understanding.

MaxLabelle

Same card, same issue for me

Kat_Smith

i don't have an answer but I having the same problem with windows ten on my pc with candy crush and soda plz some one give us the answer to fix this ty

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