Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
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Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

How does a person contact a human being in Kings customer care?

For the last 4 days candy crush saga will only load to 4% it is not my computer as I have no issues with other games and there are many others complaining on Facebook with the same issue. Sent a contact form regarding this and got a reply from a robot instructing me how to fix my computer. How frustrating it is a technical fault that King needs to fix, if they want people to continue playing this game. Come on King get your act together.

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StuckInATree

Yesterday there was a chat box on the bottom right of the web page here that allowed contact with a team member via online chat. Today it's gone. Looks like they got sick of people complaining and removed it.

Yeah something definitely went wrong by the looks of it, from what I hear now though it appears to be working again.

NubglummerySnr

This worked for me. www.facebook.com/groups/friendlytechsupport/permalink/877949955617657

KC_Morcom

Yesterday there was a chat box on the bottom right of the web page here that allowed contact with a team member via online chat. Today it's gone. Looks like they got sick of people complaining and removed it.

Yep they probably have removed it because they're getting swamped with the same complaint, and I've seen a lot of them on here that are of the same nature...I think they should fix the problem from their end since all this seemed to have started since they added the new Candy Crush levels...Something has gone wrong

mckellar68@gmail

I have been having the same problem for months -- but if you go to the bottom right hand side and click on report/contact, then select the second last option "I want to send my own message to the developer"... click on that link... select the game and where you are playing it from the drop down boxes.. submit.... then select 'more'...and click 'contact us'. Enter all the details and send. I find that within 24 hours the game will work again. I'm really disappointed though because I've been having to do this at least 4 times per week -- but it will work and at least you can play the game again. Good luck :-)

Lizzie, thanks for your input, can you tell me if the bottom right corner is on the game or somewhere else as I can't find it!

NubglummerySnr

Yesterday there was a chat box on the bottom right of the web page here that allowed contact with a team member via online chat. Today it's gone. Looks like they got sick of people complaining and removed it.

Lizzie-3

I have been having the same problem for months -- but if you go to the bottom right hand side and click on report/contact, then select the second last option "I want to send my own message to the developer"... click on that link... select the game and where you are playing it from the drop down boxes.. submit.... then select 'more'...and click 'contact us'. Enter all the details and send. I find that within 24 hours the game will work again. I'm really disappointed though because I've been having to do this at least 4 times per week -- but it will work and at least you can play the game again. Good luck :-)

KC_Morcom

Hi McKellar, You will be lucky to be given any other advice other than I have....The advice I was given to fix Candy Crush loading problems was on a video and it did not work...I followed all the prompts and installed google chrome etc etc...Im feeling quite disappointed that all this trouble and time to fix something has got me no where...I spend money on Candy Crush from time to time with playing the game and I am not going to be forced in to playing another game because my preferred game is stuck and wont load...Therefore unless someone can really fix this then the loss of dollars is going to continue for Facebook and Kings...

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Accepted answers

All comments

I have been having the same problem for months -- but if you go to the bottom right hand side and click on report/contact, then select the second last option "I want to send my own message to the developer"... click on that link... select the game and where you are playing it from the drop down boxes.. submit.... then select 'more'...and click 'contact us'. Enter all the details and send. I find that within 24 hours the game will work again. I'm really disappointed though because I've been having to do this at least 4 times per week -- but it will work and at least you can play the game again. Good luck :-)

Lizzie, thanks for your input, can you tell me if the bottom right corner is on the game or somewhere else as I can't find it!

KC_Morcom

Yesterday there was a chat box on the bottom right of the web page here that allowed contact with a team member via online chat. Today it's gone. Looks like they got sick of people complaining and removed it.

NubglummerySnr

This worked for me. www.facebook.com/groups/friendlytechsupport/permalink/877949955617657

StuckInATree

Yesterday there was a chat box on the bottom right of the web page here that allowed contact with a team member via online chat. Today it's gone. Looks like they got sick of people complaining and removed it.

Yeah something definitely went wrong by the looks of it, from what I hear now though it appears to be working again.

Recover history and levels
I got a new phone and I've lost all of my history. I was on level 6,658. How do I get that back?
Invisible awards
This is happening a lot. Anyone else?
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Perdi meu super brigadeiro
Boa noite! Gostaria de mostrar minha insatisfação com o jogo Candy Crush. Passei dois dias sem entrar para pegar um Super Brigadeiro no final de semana que estou viajando. Hj, dia 05 de dezembro, consegui pegar ele, porém o jogo fechou de forma repentina, ganhei um brinde por isso, porém perdi o Super Brigadeiro. Gostaria…
Pralinenschachtel
Man kann die Animation von der Pralinenschachtel nicht schließen und muss immer das Spiel neu starten.

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…