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Level 1
This was the latest option given by customer care, when I go into this link there is no where to register only a login, does any one know how too. It's been 4 days now since candy crush saga will only load to 4% and all I'm getting is the run around by customer care! Apparently if I register there I can locate my account and sync that and the game and hat is supposed to make it work again!
I was a bit confused by that as well, you need to click on "play now" on any of the games and then you will see on the left hand side a section for you to create an account and save your progress!
I've heard from a few people that they are now able to load Candy Crush again, is it the same for you or is it still stuck at 4%?