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display problem

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Gaurav_Haldia
Gaurav_Haldia Posts: 1 Newbie
in Support

Candy Crush Saga App has black background in Windows 10 (laptop upgraded from Windows 7) rendering the game unplayable as the jelly is invisible. DxDiag Display name says "Mobile Intel(R) 4 Series Express Chipset Family

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  • Cezdiamond
    Cezdiamond Posts: 6,498 Community Manager
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    Hi Gaurav- Thanks for highlighting this. We have noticed a few threads regarding this matter and we are currently investigating this. We really appreciate your patience and understanding.

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  • Jim_Denver
    Jim_Denver Posts: 1 Newbie
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    Hi Gaurav- Thanks for highlighting this. We have noticed a few threads regarding this matter and we are currently investigating this. We really appreciate your patience and understanding.

    I'm having the same problem with the same graphics driver, Mobile Intel(R) 4 Series Express Chipset Family
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  • Cezdiamond
    Cezdiamond Posts: 6,498 Community Manager
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    Hi Gaurav- Thanks for highlighting this. We have noticed a few threads regarding this matter and we are currently investigating this. We really appreciate your patience and understanding.

    Thanks Jim, we really appreciate the feedback.
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