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Please help in syncing
Dev_Gahlawat
Posts: 2
Level 1
in Support
dear developer,
i have email address with saved levels in it and i just create fb account with the same email but when i connect to fb the progress goes to level 1 but in the email when i sign with it i am on level 567. please update how i sync with fb that my current progress of email id saved in same email fb account.
my email is : dharmender4009@hotmail.com
Answers
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Hey Dev, this is a community site but I will try and help you out. From what you're saying it sounds like you have the email address with the kingdom which is different to facebook, its a different connection. This means that the levels are not recognized in facebook.
You should be able to open the app with your current level and then press the connect to Facebook just by clicking, this will sync your game. Did you try this?
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I have email address which i use for candy crush on level 577 , but recently i joined facebook with same email address . but when i connect to candy crush with that facebook account i again on level 1 when i try your upper solution this is happening again i go to level 1 againHey Dev, this is a community site but I will try and help you out. From what you're saying it sounds like you have the email address with the kingdom which is different to facebook, its a different connection. This means that the levels are not recognized in facebook.
You should be able to open the app with your current level and then press the connect to Facebook just by clicking, this will sync your game. Did you try this?
