ios 9 update can't connect with Facebook

Connie_Kudura

Have done the tips on your video, have uninstalled/reinstalled, CC won't connect to Facebook, my facebook page flashes up on the screen, then get "can't connect, the link isn't working" message.

Crusher18

@Connie- Are you having this problem on any other apps or only Candy Crush? Do you try and connect to Facebook when you have a strong wifi connection? Is anyone else here having this problem since the iOS update? 

Connie_Kudura

Problem is only with Candy Crush when it attempts to link with Facebook. Facebook app alone works fine. Yes, I have a strong wifi. This was on my ipad. As a test, I downloaded both facebook and CC to my iPhone (also updated to ios 9), and the same behavior happened. I get a message that the "link doesn't work" to facebook, even though the my facebook page initially flashes on the screen before the error message.

Crusher18

I just tested the same on my phone (I just updated to ios 9 too) and Candy Crush asks me to allow it to open up Facebook. It then opens the app. Are you logged into Facebook before you try and connect your game? I wondered if this might make a difference. Let me know. :-) 

Connie_Kudura

Yes I am logged into Facebook. when i ask CC to "connect" to Facebook, my facebook page shows briefly (for less than a second), then I get the message error that the link won't work. Have tried uninstalling/reinstalling both facebook and CC several times. As i said, the Facebook app itself works OK by itself. CC just can't get into it. Thanks for any ideas you can suggest.

Remener

@Connie- Are you having this problem on any other apps or only Candy Crush? Do you try and connect to Facebook when you have a strong wifi connection? Is anyone else here having this problem since the iOS update? 

Candy crush opens and everything updates except lives. I get notified in facebook lives have been sent but none appear in game. Only candy crush is doing this. Using iPad mini with iOS 9.