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I am unable to dowload the game onto my new Windows phone.
Angela_Woodcock
Posts: 1
Level 1
in Support
I did have the game installed on my old Windows phone and when I upgraded, I was unable to download onto the new Windows phone. The app tells me that the download is pending but it does not advance. The app also says that it is owned; presumably therefore not free to download?
Answers
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It seems to be a reoccurring issue with windows phone Angela, is it a Lumia by any chance?
If your phone cannot download the game file then the problem is either with the phone or the OS as the game isn't installed yet. The game is definitely free to download, the only purchases are for in-app items.
