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Do you have a question or need help with your game? Ask the Community.
Hi Shirley- I know of a few things you can try. Make sure your cache is clean and the Java is up to date. I use the site https://www.whatismybrowser.com to check these. After doing this, try to load the game again. If still no luck, try a different browser- I always use Chrome.
King has this tutorial video for FB loading problems, might be helpful for you, check it out!
https://www.youtube.com/watch?v=OESCE4Jj2tU
When everything is up and working again check out this thread for tips on how to pass the level: https://care.king.com/en/candy-crush-saga/level-245-problem
Good luck and let us know how you get on :-)