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My Candy Crush app keeps closing in the middle of my game and takes away my lives. What is being

Pam-4
Pam-4 Posts: 1

Level 1
in Support

Done to fix this.  I am losing lives, money and using up boosters.  Am I going to be compensated and is this bug going to be fixed soon?

Answers

  • aCe
    aCe Posts: 1,442

    Have you tried any troubleshooting steps to see if its your mobile and not the app? It's probably best to stop using boosters etc until you have it sorted. Check the app store for updates, check in the settings that your mobile has enough memory so that the app can run etc. 

  • Suzanne_Bernier
    Suzanne_Bernier Posts: 1

    Level 1

    I have done all that and in the middle of the game of candy crush and alphabetti the screen goes black and returns to my screensaver losing that particular life.

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