Sign Up!

🌶️🍬 Hot & Sweet right now in Candy Crush Saga!
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
 🎉 A New Game is on the Horizon! Visit your Apple Store! - More info HERE

lost level progression after upgrading iphone

naft11
naft11 Posts: 1

Level 1
in Support

I upgraded my iphone and lost my level progression.

I play the mobile version only and I do not sync with Facebook.  I do hope that someone from King can solve this problem promptly.

I can provide my Game ID number upon request.

Answers

  • KingsPinn
    KingsPinn Posts: 3,526

    Did you save your progress with the Kingdom (where you had to put in an email address and password in the app) If you did, then just go into the app settings in the bottom left and log back back. If you didn't and you didn't save it with Facebook either then there's not much you can do sorry. Those are the only 2 methods of transferring progress. 

Hey! Would you like to give us your opinion?

Categories