Refund?

Jorge_Cruz

I realised I was charged $4.99 on my debit card on October 3rd but I have no recollection of what I purchased. I don't remember trying to purchase anything or agreeing to purchase something. I only have 50 gold bars on my account and I was rewarded those for completing levels 1-10. I would very much like an explanation on why and for what I was charged. Otherwise I'd like a refund, and you can even take back my only 50 gold bars if you'd like.

MarkHawk

Hi Jorge,

Sorry to hear you did not receive your Gold Bars. Thanks for getting back to us with the requested details so we can solve this matter.

MarkHawk

Hi Jorge,

Sorry to hear you did not receive your Gold Bars. Thanks for getting back to us with the requested details so we can solve this matter.

Nicole_Walton

I am trying to find out if I can get a refund? I purchased a extra game for $6.99 and it only allowed me to receive that first initial credit, but when I tried to choose the continue playing option, it was saying that I had to purchase more men again, so I tried to order the game for &1.99 and I didn't get a extra move at all and both of these purchases are on my credit card as if I received the credits for them.. please get back with me as soon as possible. 

Holly_Powell

It popped up with the ‘buy more gold’ I may have tapped and next minute as I’m clicking my apple home button to go off the candy crush app it took that as bloody payment. Can’t afford real money on pretend games. I won’t be using the ‘gold’ so can you refund me please. 

MarkHawk

Hi Holly,

Please see this blog post: https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1

Kind regards,

- Mark