Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Support - Stuck or having an issue? Ask a question and get help from other players!
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

All You Need to Know About All Stars 2026

Learn More

problems with candy crush

Keep getting this message.

[IO-Error= [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2032"]][CCS error message: A saga api call went wrong.]

To ask your Question:

Accepted answers

All comments

Cezdiamond

Hi Paul- Thanks for posting on King Care. Please could you try our troubleshooting steps to see if this resolves the problem for you?

https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

Let me know how you get on :-)

Paul_Beavis

Google Chrome Australia

Carol_D

Thanks for posting on King Care and highlighting this to us. We have noticed all of your threads and we are working hard to fix the issue. These things can take a little time to fix. Please can anyone having this problem reply to this thread with the following information:
Browser type currently using:
Have you tested other browsers?
Country location:
Thanks a lot for your understanding, we hope to have things running smoothly again soon.

I am having exactly the same problem. as above on Windows 10 PC, Facebook on Firefox and Google Chrome as well as on the Beta App. I see this has been happening for at least 7 months. I hope you can answer and advise what the solution is and if there is any way a user can overcome this problem other than clearing the cache, rebooting, turning the modem off and on again, etc. It is extremely frustrating. Other members of my family are having the same problem.Location Australia

Esther_Stovell

Thanks for posting on King Care and highlighting this to us. We have noticed all of your threads and we are working hard to fix the issue. These things can take a little time to fix. Please can anyone having this problem reply to this thread with the following information:
Browser type currently using:
Have you tested other browsers?
Country location:
Thanks a lot for your understanding, we hope to have things running smoothly again soon.

I am having the same problem, Explorer 10, UK I play, get to the save level having won the level I am on and get the error message. Very frustrating. I can clear the cache and it lets me play but does not save the result of the level.

Cezdiamond

Thanks for posting on King Care and highlighting this to us. We have noticed all of your threads and we are working hard to fix the issue. These things can take a little time to fix. Please can anyone having this problem reply to this thread with the following information:

Browser type currently using:

Have you tested other browsers?

Country location:

Thanks a lot for your understanding, we hope to have things running smoothly again soon.

Accepted answers

All comments

Cezdiamond

Browser type currently using:

Have you tested other browsers?

Country location:

Thanks a lot for your understanding, we hope to have things running smoothly again soon.

Esther_Stovell

Thanks for posting on King Care and highlighting this to us. We have noticed all of your threads and we are working hard to fix the issue. These things can take a little time to fix. Please can anyone having this problem reply to this thread with the following information:
Browser type currently using:
Have you tested other browsers?
Country location:
Thanks a lot for your understanding, we hope to have things running smoothly again soon.

Carol_D

Thanks for posting on King Care and highlighting this to us. We have noticed all of your threads and we are working hard to fix the issue. These things can take a little time to fix. Please can anyone having this problem reply to this thread with the following information:
Browser type currently using:
Have you tested other browsers?
Country location:
Thanks a lot for your understanding, we hope to have things running smoothly again soon.

Paul_Beavis

Google Chrome Australia

Cezdiamond

Hi Paul- Thanks for posting on King Care. Please could you try our troubleshooting steps to see if this resolves the problem for you?

https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

Let me know how you get on :-)

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Recent Announcements

Shop not Loading 13/03 - (Edited by CM: Under Investigation)!
Unable to purchase
Booster wheel not working - Edited by CM: Fixed on version 1.323 Update your game!
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Recent Crashes 2/21/26 - (Edited by CM: Reported to the Studio)!
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have not…