friends have helped me get to next level on facebook but it does not transfer over to my phone.

Kim_Lucas

I have tried powering the phone down to no avail.  The help forum says to reset the game but I am not sure how to do that and I do not want to lose my progress.

HELP!!!

KingsPinn

There is a post here about this issue with the game. It also has some troubleshooting steps: 

https://care.king.com/en/papa-pear-saga/i-m-not-receiving-my-messages-lives-from-friends