Despite restarting my mobile my game crashes both - candy crush saga and candy crush soda.

Seema_Rathod

This is not the first time that this has happened.  I had complained about this problem previously too.  This has been happening since the past couple of months.

aCe

Is it an old mobile? It might not be supported or it might need updating. You can also check if you have enough memory to support the games. If your phone is full then the games won't load. 

Seema_Rathod

The mobile is not too old (about a year and a half).  There is sufficient memory too)

aCe

Hmm, do you have a lot of other apps open when you're playing. If so, try closing them all and opening up Candy Crush first.