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Candy Crush Saga loading still stuck at 68% after following all troubleshooting suggestions
Errol_Satz
Posts: 61
Level 3
in Support
The weird thing is, it's only one account. Candy Crush Saga will load normally if I play without logging in. My friends and family can access their accounts and load the game successfully on my computer. I cannot access the account on other computers either. I can access and load the other games I've tried. Has anyone had success dealing with an issue like this or do I have to just wait and hope that King eventually does something that remedies the situation?
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Best Answer
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It took eight days but I finally got a reply to my email from King customer service about this:
"It seems that we have a slight technical issue with Candy Crush Saga which is unfortunately impacting your game play.Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible."
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Lack of responsiveness on the part of King is not so bad, especially with the holidays coming up. Not wasting so much time playing Candy Crush Saga is a good thing.
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Does anyone know if King has an online log where they acknowledge know issues and bugs, and whether they're working on them?
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It took eight days but I finally got a reply to my email from King customer service about this:
"It seems that we have a slight technical issue with Candy Crush Saga which is unfortunately impacting your game play.Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible."
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I cannot find a place on candy crush to let them know the game will not load. I have looked all over the site.
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Hi Elaine. There's an online form to report problems here: https://care.king.com/en/contactI cannot find a place on candy crush to let them know the game will not load. I have looked all over the site.
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