Candy Crush Saga loading still stuck at 68% after following all troubleshooting suggestions

Errol_Satz

The weird thing is, it's only one account. Candy Crush Saga will load normally if I play without logging in. My friends and family can access their accounts and load the game successfully on my computer. I cannot access the account on other computers either. I can access and load the other games I've tried. Has anyone had success dealing with an issue like this or do I have to just wait and hope that King eventually does something that remedies the situation?

Errol_Satz

It took eight days but I finally got a reply to my email from King customer service about this:

"It seems that we have a slight technical issue with Candy Crush Saga which is unfortunately impacting your game play.Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible."

Errol_Satz

Lack of responsiveness on the part of King is not so bad, especially with the holidays coming up. Not wasting so much time playing Candy Crush Saga is a good thing.  

Errol_Satz

Does anyone know if King has an online log where they acknowledge know issues and bugs, and whether they're working on them? 

Errol_Satz

It took eight days but I finally got a reply to my email from King customer service about this:

"It seems that we have a slight technical issue with Candy Crush Saga which is unfortunately impacting your game play.Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible."

Elaine_Whiteford

I cannot find a place on candy crush to let them know the game will not load. I have looked all over the site.

Errol_Satz

I cannot find a place on candy crush to let them know the game will not load. I have looked all over the site.

Hi Elaine. There's an online form to report problems here: https://care.king.com/en/contact