Can't play on iPad.

Crushmph

Can't play candy crush on iPad. Sometimes allows one game but then crashes out but more often does not allow play at all.  All other games are ok.

Wunderbaum

Hi Crushmph!

I suggest you try the following steps:

1) Please update Candy Crush to latest version here: https://itunes.apple.com/us/app/candy-crush-saga/id553834731?mt=8

2) Reboot the iPad, then close any apps that starts automatically

3) Start Candy Crush and in most cases the game should load and play OK now.

If the game still fails to load then you might have to do a factory reset. Please make sure you have done a backup of your iPad to iCloud, as all local data will be erased.

After factory reset I suggest you only install Candy Crush. If all OK then you can add all your other apps afterwards.

Cheers :-)

Wunderbaum

Hi Crushmph!

I suggest you try the following steps:

1) Please update Candy Crush to latest version here: https://itunes.apple.com/us/app/candy-crush-saga/id553834731?mt=8

2) Reboot the iPad, then close any apps that starts automatically

3) Start Candy Crush and in most cases the game should load and play OK now.

If the game still fails to load then you might have to do a factory reset. Please make sure you have done a backup of your iPad to iCloud, as all local data will be erased.

After factory reset I suggest you only install Candy Crush. If all OK then you can add all your other apps afterwards.

Cheers :-)

Judy_Adams-2

I guess you guys aren't going to fix this.  It's been like this for at least 3 months now - maybe longer.  IF the game loads at all, it blacks out within seconds of trying to play.  Bummer.  I can only play when I am at home and not on the road.

Wunderbaum

Hi Judy!

If you are using an older iPad then please see these two threads:

https://care.king.com/en/candy-crush-saga/why-is-ipad-2-not-supported-anymore-for-candy-crush-crash 

https://care.king.com/en/blossom-blast-saga/android-ios-recommended-devices 

Some of the older phones and tablets can't run the game so this might be the issue.