Candy Crush Soda Saga still doesn't load

Brigitte_Tina

Candy Crush Soda Saga and also Candy Crush Saga still don't load on Facebook nevertheless the problem has been marked as "Solved" - what can I do?

Crusher18

Hey Brigitte- I believe that there was an isolated problem with Candy Crush Soda causing a Flash error message to appear, this has now been fixed. If the game is still not loading on your computer chances are the usual troubleshooting steps will fix it. 

Make sure your cache is clean and the Java is up to date. I use the site https://www.whatismybrowser.com to check these. After doing this, try to load the game again. If still no luck, try a different browser- I always use Chrome. 

Have you also seen the video that King made to help with all of the troubleshooting steps? 

https://www.youtube.com/watch?v=OESCE4Jj2tU

Let me know how you get on :-) 

Brigitte_Tina

I tried that all - Flash Player ist up to date, browser is up to date, Java is up to date. I have cleaned cache and cookies. Other King Games like Bubble Witch and Bubble Witch 2 work without problems, but Candy Crush and Candy Crush Soda don't load - and that's the same with Firefox and with Opera. I have seen the video - I tried that all!