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Samsung Galaxy Tab 4 not compatible with Candy Crush

Barbara_RutledgeBarbara_Rutledge Posts: 2
in Support

I just bought a Samsung Galaxy Tab 4 and it seems that CC and CCSoda are not compatible. Why? 

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Answers

  • Barbara_RutledgeBarbara_Rutledge Posts: 2

    Try the following Barbara, just come across it in another thread!

    1) Go to your apps folder and click on the 'settings' icon

    2) Scroll down to the section called 'apps' and click on it

    3) Scroll down to 'Google Play Store' and click on it

    4) Click 'Clear Data' and click OK on the 'Delete app data' dialog box

    5) Restart your phone and you should now be able to download the game.

    I tried that. It didn't change anything. CC and CC Soda don't even show up in the Play Store.
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  • Hey! Would you like to give us your opinion?

  • StuckInATreeStuckInATree Posts: 4,900 Level 2

    I found the answer myself. You have to go directly to King.com and download the game from there. Bypass the Play Store and all is well.

    Nice find Barbara!
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  • Christy_RowellChristy_Rowell Posts: 1

    Try the following Barbara, just come across it in another thread!

    1) Go to your apps folder and click on the 'settings' icon

    2) Scroll down to the section called 'apps' and click on it

    3) Scroll down to 'Google Play Store' and click on it

    4) Click 'Clear Data' and click OK on the 'Delete app data' dialog box

    5) Restart your phone and you should now be able to download the game.

    Go to Facebook and download the game. It worked for me .
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  • sdv89sdv89 Posts: 2

    I found the answer myself. You have to go directly to King.com and download the game from there. Bypass the Play Store and all is well.

    I'm still running into a problem when I visit king.com to directly install from the website. I went to king.com and selected Candy Crush Saga, but then when I click on the "Install" button, I keep getting a "This webpage is not available" screen: "err_connection_reset". I tried this in both my Chrome and Internet app browsers, and still can't get to the actual download. Any idea why this may be happening? Thanks in advance!!
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  • Vicki_CountsVicki_Counts Posts: 1

    I found the answer myself. You have to go directly to King.com and download the game from there. Bypass the Play Store and all is well.

    Barbara Rutledge, thank you for finding the answer to our problem. Your directions worked perfectly!!
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