Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

All boosters erased to zero on latest Candy Crush Update for mobile

All my boosters were wiped out on the last auto update for Candy Crush. King has terrible auto-replies to my emails requesting help. There were over 200 boosters erased. King Moderator please reply to assist or assume you will lose my business and have a very dissatisfied customer.

Accepted answers

All comments

Megan_Ann

The same thing happened to me last night. I had a ton if boosters saved up and now theyre all gone. I'm tempted to stop playing all together

Abant

This is the response that I received

I am sorry to hear about your experience and I understand your worries.

Unfortunately lives/boosters can occasionally be lost due to several reasons. As they are items saved directly to your device's memory, sometimes by deleting and reinstalling the game or with an update of either your device's operating system or of the game itself, lives/boosters can be lost.

We never recommend storing too many free boosters/lives on your device as not only is there a chance they may be lost but they can also affect the game play.

As visible on the Daily Booster Wheel the free items won are ''Non refundable, transferable, exchangeable and cannot be used in any other game," and for this reason we do not compensate any free boosters that may have been lost.

In case you have lost any of purchased boosters/items please let me know and those will be restored.

I appreciate this may not be the answer you were hoping for and I hope you accept my apologies for any inconvenience caused. If you have any questions or doubts, please don't hesitate to email back to me.

Hope you have a good day !

Kind regards,

AlexKing Customer Care

Regina_Baba

The same here. I had more than 340 lifes and, after a update the game... puff, all os my boosters are gone, zero.. I am so upset, lots of time and money to the garbage. How can we get a real support in this case? I´d like keep going, but I want my boosters back !!!

BL1119

I lost all of my stockpiled boosters again last night too. This is probably the third or fourth time it's happened, and my biggest loss. I'm so irritated.

Abant

Same issue with no response. Extremely frustrating! I wonder why I keep playing this game.

Lee_Fisher

Yes their support is garbage. You will not get anything back. Imagine the very minor cost of having a human support versus eventually losing your entire customer base. Well played King if the goal was to save a penny to lose a dollar.

Andrea_Whiteman

Mine are gone as well. Based on your answers, I've already deleted the game because it doesn't sound like they restore them.

Ehsmith

Hello how do I get some help in regards to contacting someone all of my boosters are gone even the ones I made purchases with I am upset and frustrated.

Mine are gone too. And my sugar drops.

Ehsmith

So frustrating!!! I've been building them up for months. Here's hoping they replenish them.

Same thing happened to me.

Lee_Fisher

The ones not bought are lost. The purchased ones might be returned if you can get a CSR to actually reply. Good luck...

Joniykia_Vince

Hello how do I get some help in regards to contacting someone all of my boosters are gone even the ones I made purchases with I am upset and frustrated.

Lee_Fisher

Well they did nothing from a year ago when it happened to me before. None of the other posts indicate success and their email/support is about as useful as spammed stock trading "secrets'" by a "Prince" who needs your help/money to unlock his fortune being held hostage by an army of eight armed aliens who shoot lasers and ride dinosaurs lead by Doctor Octopus.

Sean_Chancy

So frustrating!!! I've been building them up for months. Here's hoping they replenish them.

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Accepted answers

All comments

Sean_Chancy

So frustrating!!! I've been building them up for months. Here's hoping they replenish them.

Lee_Fisher

Joniykia_Vince

Hello how do I get some help in regards to contacting someone all of my boosters are gone even the ones I made purchases with I am upset and frustrated.

Lee_Fisher

The ones not bought are lost. The purchased ones might be returned if you can get a CSR to actually reply. Good luck...

Ehsmith

So frustrating!!! I've been building them up for months. Here's hoping they replenish them.

Same thing happened to me.

Ehsmith

Hello how do I get some help in regards to contacting someone all of my boosters are gone even the ones I made purchases with I am upset and frustrated.

Mine are gone too. And my sugar drops.

Andrea_Whiteman

Mine are gone as well. Based on your answers, I've already deleted the game because it doesn't sound like they restore them.

Lee_Fisher

Abant

Same issue with no response. Extremely frustrating! I wonder why I keep playing this game.

BL1119

I lost all of my stockpiled boosters again last night too. This is probably the third or fourth time it's happened, and my biggest loss. I'm so irritated.

Regina_Baba

Abant

This is the response that I received

I am sorry to hear about your experience and I understand your worries.

We never recommend storing too many free boosters/lives on your device as not only is there a chance they may be lost but they can also affect the game play.

In case you have lost any of purchased boosters/items please let me know and those will be restored.

Hope you have a good day !

Kind regards,

AlexKing Customer Care

Megan_Ann

The same thing happened to me last night. I had a ton if boosters saved up and now theyre all gone. I'm tempted to stop playing all together

vidas extras afinal de cada competição.
Ganhava vidas extras agora já não ganho mais ,sempre era uma ajuda para avançar na competição.
Changing age
I am restricted and playing candy crush lite version due to rules and regulations I do not know why ?
Level 10054
Level 10054 is impossible to pass because the 4th required Dragon does not drop, I have used many booster and bombs and still have not cracked this level because the fourth and last required doesn't appear.
Payment
Sir me jab bhi payment karta hu mere game account me gold coin nhi aate
Got Booster Wheel Jackpot, But It Didn't Include the 15min UFO
I got the booster wheel spin jackpot today, and it looks like it's supposed to include everything that shows on the wheel. However, there was no 15 min unlimited UFO blaster (it showed it in the graphic showing you won the jackpot, but it was not in my boosters). Is this a known issue or just a one off glitch?

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

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