cant accept nor send gifts and not getting to spin the wheel daily

Sandra__Coffey

I can not accept nor send gifts and I am not getting to spin the daily wheel please help, my ID is 1082233350 Im playing on face book have cleaned everything and have all updates 

aCe

I know there's an issue with sending/receiving lives: 

https://care.king.com/en/papa-pear-saga/i-m-not-receiving-my-messages-lives-from-friends 

But I'm not sure why you can't spin the wheel. Does it appear in the game, does it freeze up, what happens?