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Can't install Candy Crush on Lumia 920 with Windows 8.1

Cristian_Macé
Cristian_Macé Posts: 1

Level 1
in Support

When I try to download from the Windows Store, it's freeze the download and never finished. I already try to cancel and restart but it never ends the download process. Any ideas?

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Answers

  • Crusher18
    Crusher18 Posts: 1,286

    Hi Cristian- A may be a bit of a long shot but whenever I have had a problem with my Lumia, doing these steps seems to fix it. 

    Go to Settings > system > advertising id.

    Now toggle the Advertising ID switch to Off

    Once you have done this close all apps and restart your device. 

    Fingers crossed this does the trick! Let me know :-) 

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