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Can't play CC anymore :(

Green_Frog-2Green_Frog-2 Posts: 2
in Support

I have been unable to open CC for around 6 weeks now.  I am playing on an iPad.  I tap on the app and it thinks about opening but then just goes back to my home page.  Any ideas?  I miss playing CC.

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Answers

  • Tune_DTune_D Posts: 1,090 Level 3

    Wow you have a lot of patience! I bet you miss playing this indeed.

    Check on http://candycrushsaga.com/help/en under Mobile Game Support and 'supported devices.'

    By the sounds of it, you have an old iPad?

    If not, check for updates for your iPad and all apps. Do a restart too. Check out this video they made

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  • Green_Frog-2Green_Frog-2 Posts: 2

    Wow you have a lot of patience! I bet you miss playing this indeed.

    Check on http://candycrushsaga.com/help/en under Mobile Game Support and 'supported devices.'

    By the sounds of it, you have an old iPad?

    If not, check for updates for your iPad and all apps. Do a restart too. Check out this video they made

    Thanks for your advice. I'm using an iPad2 and my software is up to date and all updated. Still not working. If I delete and re-install, will I lose all my progress? I'm not connected to Facebook when I play Candy Crush.
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