Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hey William- What type of device are you using? Make sure that you have the latest OS installed and that you don't have any other apps running in the background when you try to open up Jelly. Check under "Mobile Support" here:Β http://candycrushjellysaga.com/help/enΒ to be sure that your device is fully supported. Let me know how you get on.Β