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I recently upgraded to a new phone, and while I was able to sync the game to facebook and I didn't lose my level, I lost hundreds of the little boosters I'd saved up. the bombs, and the wrapped candies, and the lollipops, and extra move thingie, I had dozens of each. Now they're all gone.
Hi Rebekah!
Please see this thread: https://care.king.com/en/candy-crush-jelly-saga/why-do-i-lose-my-bonuses-and-gifts-everytime-i-get-a-new-phone-how-to-fix
I suggest you restore your mobile data in order to get your boosters back.
Cheers :-)