Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi Leen,
Did you connect your game to your Facebook or your Kingdom account when playing in the Windows 10 app?
If so, uninstall Candy Crush Saga on your Windows 10.
Check for updates on your PC. Restart your PC afterwards.
Download Candy Crush Saga again from the Windows Store and connect the game again to your Facebook or your Kingdom account.