Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Did you actually get tickets, or did your friends send them and you didn't receive them? It could be related to this if so:
https://care.king.com/en/papa-pear-saga/i-m-not-receiving-my-messages-lives-from-friends
If you're enjoying the game then you also have the option of using gold bars to proceed