When I clear the squares for the hazelnut to drop through, it doesn't keep falling through; it gets "stuck" in a top sqare after several squares. I've used striped candies and striped/wrapped combos to clear the squares, and I've wasted three coconut squares, three color bombs, and one lollipop hammer trying to get it to work; the hazelnut stays frozen. I have screen captures of the empty squares and the hazelnut not dropping through them. Can I get my boosters returned?