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Last several months been having issues with the game on android it scrambles and flashes and will not allow in play mode. now the last three days I have had issues with game through facebook will not load completely to game play screen level 603
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For your computer I can only say to follow the steps here:
https://www.youtube.com/watch?v=OESCE4Jj2tU
For your mobile. Restart it first of all, then check your memory is not full so the game has space to run
