Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi Alenka!
Do you currently have the game connected to Facebook? If yes, then all your level progress, highscores and gold bars will be available after you reset your phone. All you'll have to do is to install the game and click on the blue Facebook button.
Please make sure to use all lives and boosters as these items are not synced.
Cheers :-)