Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Try the steps given in these threads. Clean up the app and your mobile and restart it, see if anything changes for you.
https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios
https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android