Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
This can happen to your boosters, read about it here: https://care.king.com/en/candy-crush-saga/boosters-messages
For your progress, it could just be that you have lost your connection to Facebook/Kingdom as your game is saved here, so check this. Log back in, or out and in and it will recognise your progress.