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When I reach a treasure chest, it fails to open & I am unable to play. can you help?

Anne_Powell
Anne_Powell Posts: 3 Newbie
in Support

In Candy Crush, I reach a level with a treasure chest & am unable to open the chest to receive the reward.  I can't even play.  The only solution I have found is to re-install the game which allows me to continue playing but of course I lose the treasure chest reward previously won!

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Best Answer

  • Tune_D
    Tune_D Posts: 1,090 Level 3
    Answer ✓

    I've seen people saying that closing down the app and reopening it afterwards helped them get their goodies and continue playing. 

    No need to delete and reinstall the app I guess, Anne. 

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Answers

  • Tune_D
    Tune_D Posts: 1,090 Level 3
    Answer ✓

    I've seen people saying that closing down the app and reopening it afterwards helped them get their goodies and continue playing. 

    No need to delete and reinstall the app I guess, Anne. 

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