Game progress

Sophy

I was already at lvl 849 but my phone reset and now I'm back at lvl 1. I had it linked to my fb account but even now that i try n bring it back its still at lvl 1. How can i restore my game? 

KingsPinn

If you check on Facebook on a computer, are your levels saved there? 

Did you save it with Kingdom so that you can retrieve it there? 

You can try the steps here, maybe they will help: 

https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android