App Gets in no where situation.. not able to go next level.Exploring Time is ON and clear a level 1

Sakshi_Jain

https://www.youtube.com/watch?v=yCS-sZHo2VM

Exploring Time is ON and clear a level 1 before exploring time level & put app in background mode for some time.Resume app after sometime,app won't take you exploring time gift scene & not even to game scene.

Refer video

Cezdiamond

Hi Sakshi- Welcome to King Care!  Thanks for taking the time to upload this video onto the forum. A lot of players have reported that if they are experiencing a problem with the Treasure Chests, that simply closing the game and reopening it fixes most issues.

However if this does not work please log out of Facebook, force close all apps and restart your device: http://support.apple.com/en-us/HT201559   

Let me know how you get on. :-) 

Sakshi_Jain

Solution which you gave me,i have already mentioned in my question.

But why to quit app?Thats my concern!!